Return, Exchange, Refund & Cancellation Policy

Effective Date: August 22, 2026

At Forbe Jackets, we want you to feel confident when ordering from us. If something isn’t right with your order, we’re here to help.

30-Day Returns & Exchanges

You can request a return or exchange within 30 days of receiving your order.

We accept returns for reasons such as:

  • The size isn’t right.

  • The item isn’t what you expected.

  • You would prefer a different size or exchange.

For returns due to a change of mind, wrong size, or personal preference, the customer is responsible for the return shipping cost.

The item must be unworn, unused, and in its original condition, with original tags and packaging where applicable.

If Your Jacket Is Damaged, Defective, or Incorrect

If you receive a jacket that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please send us your order number and a few clear photos showing the issue. We’ll review the issue and work with you on the best solution.

If the issue is confirmed to be our mistake or a manufacturing defect, we will cover the return shipping cost and provide a replacement, exchange, or refund as appropriate.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

Approved refunds are sent back to your original payment method. Please allow 3–7 business days for us to process the refund. Your bank or payment provider may take additional time to show the refund in your account.

For returns due to a change of mind, wrong size, or personal preference, original shipping charges and return shipping costs are not refundable.

Custom & Personalized Orders

Because custom and personalized jackets are made specifically according to the customer’s measurements or requested specifications, they are not eligible for return or exchange due to change of mind or personal preference.

However, if a custom item arrives damaged, defective, or does not match the agreed specifications, please contact us and we’ll be happy to review the issue and make it right.

How to Start a Return or Exchange

Starting a return is easy. Just contact our support team with:

  • Your order number

  • The reason for the return or exchange

  • Photos of the item, if applicable

Please contact us before sending your item back so we can provide the correct return instructions.

We want the process to be as simple and straightforward as possible, and our team will be happy to assist you.

Order Cancellation

Because our jackets are made to order, we begin processing orders shortly after they are placed.

  • You may request to cancel your order within 24 hours of placing the order for a full refund.

  • After 24 hours, your order may already be in processing or production, so cancellation may no longer be possible.

  • If your order has already entered production, we may not be able to cancel it or provide a full refund.

  • If you need to cancel your order, please contact us as soon as possible with your order number.

Forbe Jackets
We’re here to help and want you to be happy with your order.

Detail Contact Information
Email:
Support For Sales: sales@forbejackets.com
For Order/Returns Support: support@forbejackets.com
For General Inquiries: Info@forbejackets.com
Contact Form Fill out the form here: Contact Us Page
Our team is available to assist you.