Return & Exchange Policy

At Forbe Jackets, we want you to feel completely confident shopping with us. We know a jacket doesn’t always turn out to be the right size, color, or style, so we’ve made our return and exchange process as straightforward as possible.

How Long Do I Have to Return or Exchange?

You’ve got 30 days from the date your order is delivered to request a return or exchange on eligible products.

To get started, just email us at support@forbejackets.com. Our team usually responds within 12–24 hours on business days and will walk you through the next steps.

One quick note: please hold off on sending anything back until your return request has been approved.

What Condition Does the Item Need to Be In?

Trying your jacket on for size is totally fine! To qualify for a return, it just needs to be:

  • Returned within 30 days of delivery
  • In its original condition
  • Still have all original tags attached
  • Only tried on, not worn beyond that
  • Free of washing, alterations, stains, damage, or regular use
  • Free of strong odors like perfume or smoke
  • Packaged in its original packaging, where reasonably possible

A good tip: try the jacket on indoors and be careful not to remove the tags or damage anything while checking the fit. Items that show clear signs of wear may not qualify for a return.

What Can’t Be Returned?

A return request may be declined if:

  • It’s made more than 30 days after delivery
  • The original tags have been removed
  • The item has been worn, washed, damaged, or altered
  • It’s a custom-made or personalized product
  • It’s returned without prior approval from our team
  • It doesn’t meet the conditions outlined above

Pro tip: check out our size guide before ordering to help you land the right fit the first time.

What If You Sent Me the Wrong or a Defective Item?

If something’s not right — wrong item, wrong size, wrong color, or a defective product contact us within 7 business days of delivery with:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping/package label, if applicable
  • A brief description of the issue

Once we confirm it’s on us, we’ll make it right.

What If I Just Want to Return Something?

Change of mind? Picked the wrong size? No problem — these returns are still accepted within our 30-day window, as long as the item meets our return conditions.

In these cases, return shipping and handling costs are the customer’s responsibility, and original shipping charges are generally non-refundable (unless the return is due to our error or a defective product).

Can I Exchange for a Different Size or Color?

Absolutely, subject to availability! Just reach out within 30 days of delivery, and make sure the item meets our standard condition requirements. Once we receive it, we’ll inspect it before processing your exchange.

A note on exchange shipping costs: if you’re exchanging for personal reasons (like a different size or style), you’ll cover the return shipping. If it’s our mistake, we’ll handle it. And if your requested replacement isn’t available, we’ll work with you on a good alternative or a refund.

Do I Need Approval Before Sending Something Back?

Yes, please reach out and get return instructions before mailing anything to us. Returns sent without prior approval may be delayed or not accepted, so this step really helps things go smoothly.

When Will I Get My Refund?

Once your returned item arrives, we’ll inspect it to confirm it meets our return requirements. After approval, your refund goes back to your original payment method.

Please allow 5–7 business days for it to show up, depending on your bank or payment provider. If something doesn’t quite meet our return conditions, we’ll reach out before processing anything.

Can I Cancel My Order?

Of course! plans change! Just reach out as soon as possible.

  • Within 24 hours: full refund, as long as the order hasn’t already been processed for shipment.
  • 24–72 hours after ordering: a 30% cancellation fee may apply.
  • More than 72 hours after ordering (but before shipment): a 50% cancellation fee may apply.

Once your order has shipped, we’re unable to cancel it — but you’re welcome to request a return after it arrives, under this policy.

What About Custom or Personalized Products?

Custom-made, custom-size, or personalized items are prepared specifically for you, so they’re generally final sale. The exception? If it arrives defective, incorrect, damaged, or there’s an error on our end.

Do Sale Items Follow the Same Rules?

Yes — items bought during a sale or promotion follow the same return and exchange conditions, unless we clearly state otherwise at the time of purchase. If something is marked “final sale,” it can’t be returned or exchanged, except where the law requires it or the item is defective or incorrectly supplied.

What About Customs Duties & Taxes?

These are set by the destination country and are the customer’s responsibility — they’re simply outside our control.

What If My Package Gets Returned or Refused?

If a package comes back to us because of an incorrect or incomplete address, a refused delivery, or an uncollected package, extra shipping or handling costs may apply. If you think this happened by mistake, let our team know so we can take a look.

What If I Damage an Item While Returning It?

Please package returns carefully! If an item gets damaged in transit because of inadequate packaging on a customer-paid return, we may not be able to offer a full refund or exchange. Just follow the packaging guidance our team provides and you’ll be all set.

A Quick Note on Product Colors

We do our best to show colors accurately, but screens, lighting, and devices can all cause slight variations. Minor color differences due to display settings aren’t considered a product defect.

Our Promise to You

We genuinely value every customer who shops with us. If something’s not right with your order, please reach out and give us the chance to make it right. Our goal is simple: handle every return and exchange fairly, quickly, and transparently.

Get in Touch

Forbejackets.com is owned by ZENTIX INTERNATIONAL LLC
Address: 7901 4TH ST N STE 27531 ST. PETERSBURG, FL 33702
Employer Identification Number: 37-2186430