Shipping Policy

At Forbe Jackets, we want your order to reach you safely and on time. Every order is prepared and shipped with reliable carriers chosen based on your destination and the shipping service you select at checkout.

All prices on our website are shown in USD, unless we say otherwise.

How Long Does Processing Take?

Once your order is placed, we typically need 1–3 business days to process, prepare, and package it before it heads out the door. Custom-size or specially requested orders may take a little extra time to prepare.

As soon as your order ships, you’ll get a confirmation email with your tracking number and any available tracking details.

Keep in mind that weekends and public holidays can affect both processing and delivery times.

What Shipping Options Do You Offer?

Standard Shipping — Free
Estimated delivery: 8–12 business days after dispatch. Available at no extra cost for eligible destinations.

Premium Shipping — $30
Estimated delivery: 6–8 business days after dispatch. A faster option for eligible destinations.

These timeframes are estimates, and they can shift depending on your destination, customs clearance, local carrier operations, holidays, weather, and other things outside our control.

What Shipping Details Do You Need From Me?

Before placing your order, please double-check that your shipping information is complete and accurate:

  • Full name
  • Complete shipping address
  • City and postal/ZIP code
  • Email address
  • Active phone number

We’re not able to take responsibility for delays or failed deliveries caused by incorrect or incomplete information. And if your order is returned to us because of an address issue, refused delivery, or another customer-side issue, additional shipping or handling charges may apply if it needs to be reshipped.

Who Delivers My Order?

Depending on your destination and the shipping service you choose, we may work with trusted carriers like:

  • DHL
  • FedEx
  • UPS
  • USPS
  • Skynet
  • DPEX Worldwide Express

We may also use other reputable providers when it makes sense. The carrier for your specific order can vary based on destination, availability, and logistics.

How Can I Track My Order?

Once your order ships, we’ll email you a confirmation with your tracking number and, where available, a direct tracking link. It can take a little time for tracking info to show up in the carrier’s system after handoff.

If you haven’t received tracking details within 3 business days of shipping, check your spam folder first — and if it’s still not there, reach out to our customer service team.

What Happens If I’m Not Home for Delivery?

Depending on the carrier, they may:

  • Attempt delivery again
  • Contact you using the information on your order
  • Leave instructions for another delivery attempt
  • Ask you to collect the package from a nearby courier facility

Exact procedures vary by carrier and destination. If a package comes back to us because delivery attempts weren’t successful, you may be responsible for the shipping cost if it needs to be sent out again.

What About Customs Duties, Taxes & Import Fees?

We ship to eligible destinations worldwide, but international orders may come with customs duties, import taxes, brokerage fees, or other charges set by the destination country. These are set by local authorities, so they’re out of our hands — and the responsibility falls to you. We’d recommend checking your country’s import rules ahead of time.

Why Is My Order Delayed?

A few things can cause delays, including:

  • Customs inspections or clearance
  • Severe weather
  • Public holidays
  • Carrier delays
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Local delivery restrictions
  • Other circumstances outside our control

If your order seems delayed, reach out — we’ll do our best to help and, where needed, work with the carrier to look into it.

What If My Package Is Lost or Missing?

If tracking shows your package as delivered but it hasn’t turned up, start by checking with household members, neighbors, building management, or the local carrier. Still no luck? Contact us right away.

For lost or significantly delayed packages, we’ll work with the carrier to investigate and find the right resolution — which may include a replacement or refund, depending on the situation.

What If My Package Arrives Damaged?

If your package shows up visibly damaged, take photos of both the packaging and the product before tossing anything out. Then contact us within 7 business days of delivery with:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the outer packaging and shipping label
  • A brief description of the damage

We’ll take a look and work with you on the right solution.

What If I Got the Wrong or a Defective Item?

If you receive the wrong item, wrong size, wrong color, or something defective, let us know within 7 business days of delivery. Just include your order number and clear photos of the issue.

If it turns out to be our mistake, we’ll sort you out with an appropriate return, replacement, exchange, or refund per our Return & Exchange Policy.

Do You Ship Everywhere?

We currently ship to most eligible countries worldwide, though availability can shift due to courier availability, regulatory requirements, sanctions, or other logistical factors.

Can I Change My Delivery Address After Ordering?

If you need to update your shipping address, reach out as soon as possible. We’ll do what we can to update it before your order is processed or shipped — but once it’s dispatched, we likely won’t be able to make the change. Any extra charges from an address change after dispatch may fall to you.

What About Returns and Shipping Costs?

Shipping terms for returns and exchanges are laid out in our Return & Exchange Policy. If you’re returning something for personal reasons — like choosing the wrong size or a change of heart — return shipping costs are generally yours to cover.

But if we sent the wrong item, wrong size, wrong color, or something defective, we’ll take care of the applicable return shipping.

Get in Touch

Forbejackets.com is owned by ZENTIX INTERNATIONAL LLC
Address: 7901 4TH ST N STE 27531 ST. PETERSBURG, FL 33702
Employer Identification Number: 37-2186430